Hosted IT Appliances and Managed Infrastructure

Hosted Appliances for Tucson Businesses

HelixDesk delivers hosted infrastructure solutions for firewalls, backup appliances, and critical network devices, giving Tucson businesses enterprise-grade reliability, security, and scalability without the overhead of managing hardware onsite. Our hosted appliance services are designed for organizations that want best-in-class technology without investing in expensive server rooms, redundant power, or round-the-clock IT staff.

With HelixDesk, your critical infrastructure lives in a secure, professionally managed Tucson data center. You get the freedom to grow, knowing your appliances are always-on, regularly updated, and protected by enterprise security measures. Our local team provides support and remote hands when needed, so you maintain control without the hassle or expense of traditional on-premises systems.

What We Host for You

• Firewalls and Unified Threat Management (UTM) devices: Protect your network edge with industry-leading security hardware, managed and monitored for threats 24/7.
• Cloud-managed backup appliances: Meet your retention and compliance needs with automated, encrypted offsite backups fully managed by HelixDesk.
• Virtual servers: Run file shares, line-of-business apps, and databases in a high-availability environment, with remote desktop and secure VPN access for your staff.
• Business continuity and disaster recovery hardware: Eliminate single points of failure. Our hosted DR solutions enable rapid recovery in the event of ransomware, hardware loss, or natural disaster.
• Network controllers and management consoles: Centralize administration of WiFi, VoIP, and switching without deploying extra hardware in every office.

Why Choose Hosted Appliances?

• Eliminate onsite hardware headaches: No more dealing with server room upgrades, HVAC maintenance, or expensive power bills. Focus your resources on your business not on keeping a closet cool.
• Reduce capital expenses: Convert IT costs to a predictable monthly expense, with no need for large up-front investments or surprise repair bills.
• Boost uptime and performance: Enjoy enterprise features like redundant power, bandwidth, cooling, and multi-path network access. Our facilities are built to keep your services running, even during storms, outages, or local disruptions.
• Fast disaster recovery: If your office is affected by fire, theft, or flood, your data and systems are safe, recoverable, and ready to access from anywhere.
• Automatic updates and monitoring: We handle firmware upgrades, security patching, health checks, and system monitoring keeping everything current and secure without disrupting your business.

Security and Compliance Built In

Security is at the core of every HelixDesk hosted solution. Our data centers are physically secured, environmentally controlled, and protected by multilayered access controls. All hosted appliances are monitored for threats and configured to align with industry best practices and frameworks such as NIST and HIPAA. Whether your business operates in healthcare, finance, or another regulated industry, HelixDesk ensures your infrastructure meets audit requirements and stands up to evolving threats.

• End-to-end encryption: All data in transit and at rest is encrypted using industry-standard protocols.
• Regular security reviews: Systems are tested, documented, and adjusted as compliance standards evolve.
• Audit support: We provide documentation and evidence for HIPAA, PCI-DSS, and internal policy audits.

Hybrid Cloud and Transitional Solutions

Not ready to move everything to the cloud? Hosted appliances are the ideal middle ground. You get offsite resiliency, managed performance, and hands-off security without losing the ability to integrate with your existing infrastructure. Run legacy applications on hosted virtual servers, connect branch offices through secure VPN tunnels, and keep sensitive workloads close while enabling cloud-first innovation when you are ready.

Industries We Serve

• Healthcare: Protect patient records, meet HIPAA rules, and support remote access for providers.
• Finance: Ensure PCI-DSS compliance, support online banking, and reduce risk from local outages.
• Legal: Keep sensitive files safe and ensure uptime for client matters and remote work.
• Construction: Support field teams with centralized file servers and secure project data backup.
• Non-profits: Get enterprise protection and disaster recovery without breaking your budget.

How Onboarding Works

1. Discovery and needs assessment: We review your current environment, applications, and business continuity needs.
2. Solution design: Our engineers design a hosted appliance solution tailored to your compliance, security, and operational requirements.
3. Migration and deployment: HelixDesk migrates data and configures systems for seamless cutover with minimal disruption to your team.
4. Ongoing monitoring and support: You receive 24/7 monitoring, patching, and rapid response plus periodic reviews to keep systems aligned with your goals.

Frequently Asked Questions

• Can I access my data and systems remotely? Yes. All hosted appliances are accessible via secure VPN or remote desktop. Staff can work from anywhere with proper permissions.
• Is this different from full cloud migration? Yes. Hosted appliances give you dedicated hardware or virtual resources, not just public cloud. This allows more control and better compatibility with custom software.
• What if I have strict compliance needs? HelixDesk has experience supporting regulated industries. We can tailor hosted solutions for HIPAA, PCI-DSS, NIST, and more.
• How is uptime guaranteed? Our data center facilities have redundant power, network, and cooling. We provide service level agreements (SLAs) and monitor all appliances 24/7.
• Can you migrate my existing appliances? In most cases, yes. We will evaluate your current setup and provide a migration plan that minimizes downtime.

Let’s Offload the Hardware Burden

Contact HelixDesk today to learn more about hosted appliance options for your business. We will review your environment, identify risks, and propose a secure, scalable, and cost-effective way to protect your systems without the hassle of managing hardware onsite.