Privacy Policy
Last Updated: June 2025
At HelixDesk, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website or engaging with our services. By using our site, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
- Contact Information — such as your name, phone number, email address, and company name when you fill out a form
- Technical Data — including your IP address, browser type, pages visited, and referral URL via standard website analytics
- Service Data — if you are a client, we collect additional data necessary to provide IT services and support
2. How We Use Your Information
We use your information to:
- Respond to inquiries and provide customer support
- Deliver requested services and maintain service records
- Send operational updates, service notices, and occasional marketing (with opt-out)
- Improve our website and user experience
3. How We Protect Your Data
HelixDesk uses industry-standard security protocols and administrative controls to protect your data from unauthorized access, misuse, or disclosure. All client data is stored securely, and access is limited to authorized personnel only.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers solely for the purpose of delivering our services, maintaining compliance, or operating this website. These providers are contractually obligated to keep your data secure.
5. Cookies and Tracking
We use cookies and third-party tools (such as Google Analytics) to gather basic site usage data. This helps us improve website performance and content relevance. You can disable cookies in your browser settings if desired.
6. Your Rights
You may request to:
- Access or update your personal information
- Opt out of marketing communications
- Delete your information, subject to legal or service obligations
To exercise your rights, please email [email protected].
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the date of last update clearly listed.
Contact Us
If you have any questions about this Privacy Policy or your data, please reach out to us at:
HelixDesk
Tucson, AZ
[email protected]