Co-Managed IT Services by HelixDesk
Co-managed IT from HelixDesk gives your business the flexibility to strengthen your in-house IT team with expert support, advanced tools, and scalable solutions—all while maintaining control over your core systems.
What Is Co-Managed IT?
Co-managed IT is a partnership model where HelixDesk works alongside your internal IT staff. We handle specific applications, frameworks, servers, or recurring tasks that you choose. Your team stays in the driver’s seat, while we provide backup, advanced monitoring, and technical expertise where it matters most.
- Augment your in-house IT team with certified experts
- Fill skill gaps and accelerate projects without hiring additional staff
- Gain 24/7 monitoring, incident response, and best-in-class cybersecurity
- Scale support up or down as your needs change
How Our Co-Managed IT Service Works
We collaborate with your IT staff to clearly define roles, responsibilities, and support boundaries. Our team can manage individual cloud servers, domain controllers, web servers, application frameworks, or any technology stack you need help with. Services include proactive monitoring, patch management, security updates, backups, disaster recovery planning, and ongoing technical support.
Who Is Co-Managed IT For?
- Organizations with internal IT teams who need extra support or specialized expertise
- Businesses looking to offload routine maintenance, security, or server management tasks
- Companies facing rapid growth or special projects requiring temporary IT resources
- IT managers who want 24/7 coverage or expert escalation without losing control
Co-Managed IT Pricing
HelixDesk offers simple, transparent monthly pricing for co-managed IT. Choose the support level that fits your infrastructure and budget. All plans include expert onboarding and customized runbooks tailored to your environment.
| Service | What’s Included | Monthly Fee |
|---|---|---|
| Basic Server Monitoring | 24/7 health checks, alerts, basic patching | $95 per server |
| Cloud/Web Server Management | Monitoring, patching, backups, standard support | $185 per server |
| Advanced Server Management | Includes security updates, application maintenance, enhanced backups, disaster recovery | $250 per server |
| Add-On: Database/App Management | SQL, web app, or custom application support | + $75 per server |
| Add-On: 24/7 Incident Response | After-hours and holiday coverage, rapid escalation | + $125 per server |
| Add-On: Compliance & Security | SIEM, advanced monitoring, regulatory reporting | + $100 per server |
Onboarding and documentation are included with every co-managed plan. Custom SLAs, project work, and application integrations are available on request. For a custom quote or detailed proposal, contact our team.
Why Choose HelixDesk for Co-Managed IT?
- Arizona-based engineers with proven experience in regulated industries
- Direct access to senior support staff—no call centers
- Proactive, transparent, and always accountable
- No locked-in contracts—flexible month-to-month terms
See our IT pricing page for full details, or schedule a consultation to discuss your co-managed IT needs.