Careers at HelixDesk
Looking to build your career in IT and make a real impact for businesses in Tucson and Southern Arizona? HelixDesk is a locally owned and operated Managed IT Services Provider (MSP) dedicated to delivering fast, secure, and reliable IT support to clients across the region. Our reputation for service excellence starts with our people, and we are always interested in connecting with talented professionals who share our vision for client-focused, innovative IT solutions.
Whether you are a seasoned systems administrator, a helpdesk specialist, or just starting your career in information technology, HelixDesk offers a collaborative, security-focused environment where you can grow, learn, and make a real difference every day.
Why Choose HelixDesk?
- Competitive Compensation: We offer pay packages that reflect your skills, certifications, and dedication to customer satisfaction.
- Career Advancement: Structured learning, certification reimbursement, and mentorship opportunities let you move up fast.
- Local Community Impact: Every day, you will support businesses that are vital to Tucson’s economy, schools, healthcare providers, nonprofits, and more.
- Modern Tools and Environments: Work with best-in-class IT platforms, cloud services, and security technologies.
- Supportive Team Culture: We value teamwork, transparency, and open communication—no siloed departments or endless bureaucracy.
- Work-Life Balance: Predictable schedules, paid holidays, and minimal after-hours emergencies for most roles.
- Stable Work Environment: Most clients are on long-term contracts, so you avoid the chaos of break-fix shops and have predictable workloads.
What We Offer
- Competitive Pay: We reward skill, accountability, and a customer-first mindset with compensation that grows with your career.
- Clear Growth Paths: Learn new systems, earn industry-recognized certifications, and advance into more senior roles over time.
- Local Impact: Make a difference for local businesses, schools, and organizations in Tucson and Southern Arizona.
- Stability & Structure: Flat-rate agreements and strong client relationships mean reliable work with fewer surprises.
- Health and Wellness: Access to healthcare benefits, wellness programs, and an employee assistance plan.
- Professional Development: Training resources, conference attendance, and time off for exam prep or skills development.
Our Values and Team Culture
HelixDesk believes that great service starts with empowered, respected team members. We foster a workplace culture built on:
- Integrity: We do what’s right for clients and each other, even when no one is watching.
- Collaboration: Every project is a team effort. We help each other solve problems and celebrate shared wins.
- Continuous Learning: Technology never stands still, and neither do we. Ongoing training is built into every role.
- Client Focus: We exist to serve, protect, and empower our clients—no matter their size or sector.
- Diversity and Inclusion: We welcome applicants of all backgrounds, experiences, and perspectives.
Open Roles
HelixDesk is always open to hearing from motivated professionals. We accept resumes year-round for the following positions:
- Tier 1 Helpdesk Technician – Troubleshoot and resolve end-user issues, escalate complex cases, and provide clear communication to clients.
- Tier 2 Support Engineer – Handle escalated issues, complex troubleshooting, and advanced system administration tasks.
- Network Administrator – Design, deploy, and manage wired and wireless networks for business clients across Tucson.
- vCIO / Strategic IT Advisor – Help clients align technology with their business goals, manage projects, and develop IT roadmaps.
- Field Technician (Tucson Metro) – Deliver onsite hardware support, installations, and customer training throughout the area.
What Makes You a Great Fit?
Our most successful team members are curious, driven, and take pride in solving complex challenges for clients. If you are tired of rigid enterprise environments or the chaos of freelance IT, HelixDesk provides a professional, stable middle ground with room to grow. You will thrive here if you:
- Communicate clearly with technical and non-technical users alike
- Enjoy learning new technologies and tackling new problems
- Prioritize security, best practices, and client satisfaction
- Can work independently, but value team collaboration and support
- Want to make an impact in the Tucson business community
Career Growth and Learning at HelixDesk
We are committed to your professional development. From day one, you will receive hands-on training, access to labs, and time each month for skills development. We provide funding for industry certifications (CompTIA, Microsoft, Cisco, and more) and encourage staff to attend local tech meetups, user groups, and industry conferences. Many of our team members have advanced from helpdesk to senior engineering or consulting roles in just a few years.
What Our Team Says
“I joined HelixDesk as a field tech and was running my own projects within a year. Leadership genuinely cares about my growth and helps me learn new things every week.”
“It’s a team where you’re never just a number. Your work matters, clients know your name, and the owners listen to your ideas.”
Frequently Asked Questions
- Are all positions onsite in Tucson? Most roles require Tucson metro presence for onsite support, but some remote/hybrid options are available for senior positions.
- What certifications do I need? Entry-level roles do not require certifications, but CompTIA A+, Network+, or Microsoft certifications are a plus. Advanced roles may require or prefer Cisco, Microsoft, or security certs.
- Do you offer internships? We offer paid internships for students and recent graduates interested in IT careers. Interns work alongside our full-time staff and receive mentorship and training.
- How does the application process work? Submit your resume and cover letter to [email protected]. We review applications on a rolling basis and will contact you for an interview if there’s a potential fit.
- What benefits are offered? In addition to competitive pay, we offer healthcare, paid time off, training reimbursement, and a supportive workplace culture.
Apply Now
Send your resume and a short introduction to [email protected]. Let us know which role interests you and why HelixDesk could be a fit for your goals. If we are actively hiring or there is a future opportunity, we will reach out.